At RITANZA, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, or does not meet the applicable return conditions, you may be eligible for a return, exchange, or refund in accordance with this policy.
Return Eligibility: Products may be eligible for return or exchange if they are unused, unworn, unwashed, and returned in their original condition with the original packaging, tags, and accessories intact. Return requests should generally be raised within 7 days of delivery. Products that have been used, washed, altered, damaged after delivery, or returned without original tags or packaging may not be accepted.
Non-Returnable Products: Certain products may not be eligible for return or exchange due to hygiene, customization, promotional, or other business reasons. Details regarding product-specific return eligibility, if applicable, will be mentioned on the product page or at the time of purchase.
Damaged or Incorrect Products: If you receive a damaged, defective, or incorrect product, please contact RITANZA as soon as possible and provide your order details along with clear photographs or videos of the product and packaging. After reviewing the issue, we may offer a replacement, exchange, refund, or another appropriate resolution.
Return Process: To request a return or exchange, contact us using the customer support details provided on our website. Please provide your order number, registered contact details, reason for return, and any requested photographs or videos. Once your request is reviewed and approved, we will provide further instructions regarding the return shipment.
Refunds: If your refund is approved, the refund will generally be processed after the returned product has been received and inspected by RITANZA. Approved refunds will normally be issued to the original payment method used for the purchase. The time taken for the refund to appear in your account may vary depending on your bank, card issuer, UPI provider, or payment gateway.
Shipping Charges: Original shipping charges, if any, may be non-refundable unless the return is due to an incorrect, defective, or damaged product received from RITANZA. Return shipping charges, where applicable, may depend on the reason for the return and the outcome of our review.
Exchange: Where an exchange is available, the replacement product will be subject to stock availability. If the requested replacement is unavailable, RITANZA may provide another suitable resolution, such as a refund, where applicable.
Order Cancellation: Orders may be cancelled only before they are dispatched, subject to the status of the order. Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return process after delivery.
Refund Delays: RITANZA processes approved refunds within a reasonable timeframe; however, the final credit to your bank account or payment method may take additional time depending on the relevant payment provider or financial institution. RITANZA is not responsible for delays caused by banks, payment gateways, or other third-party service providers.
Sale and Promotional Products: Products purchased during sales, clearance events, or promotional offers may have different return or exchange conditions. Any special conditions will be communicated on the relevant product page or during the purchase process.
Contact Us: If you have any questions regarding returns, exchanges, or refunds, please contact RITANZA at [Your Business Email], [Your Phone Number], or [Your Business Address]. Our customer support team will be happy to assist you.
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